Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or interact with this website (the “Site”) or communicate with us via SMS.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse, we collect data about pages viewed, referral sources, and how you interact with the Site. We refer to this as “Browsing Information.”

Technologies we use include:

Cookies — data files with anonymous identifiers

Log files — track activity and collect device/browser info

Web beacons/tags/pixels — monitor browsing behavior

If you make a purchase or submit a form, we may collect personal information like name, address, email, phone number, and payment information — referred to as “Submitted Information.”

HOW WE USE YOUR PERSONAL INFORMATION

We use your Submitted Information to:

Process service requests or orders

Communicate with you

Detect potential fraud or abuse

Provide information or updates in line with your preferences

Browsing Information helps us:

Monitor website performance

Improve the user experience

Prevent fraud or misuse

SMS TERMS & CONDITIONS

By providing your phone number, you consent to receive SMS messages from Montrose Hospice. These messages may include:

Appointment reminders

Follow-up messages

Billing or service-related updates

General information about your care

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions: Text STOP to opt out at any time.

Help Instructions: Text HELP or visit www.montrose-hospice.com for assistance.

Privacy Assurance: We will never share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with third-party partners to help operate this website and deliver services. For example, we may use analytics tools like Google Analytics to understand user behavior:

Google Privacy Policy

Opt out

We may also disclose information if required by law or to protect our rights.

We will never share phone numbers or SMS consent data for marketing.

BEHAVIORAL ADVERTISING

We may use your data for personalized ads or communications. You can opt out using:

Facebook

Google

Bing

DAA Opt-Out

DO NOT TRACK

We do not respond to “Do Not Track” browser signals.

YOUR RIGHTS

If you're a resident of the European Union or California, you have the right to access, correct, or delete your personal data. To make a request, contact us using the details below.

DATA RETENTION

We retain service and communication records unless you request deletion.

MINORS

The Site is not intended for users under 18 years of age.

CHANGES

We may update this Privacy Policy periodically to reflect operational or legal updates.

CONTACT US

For privacy-related questions or concerns, please contact us through the email provided in the Contact section of the Site.